NCKCN MSIE4 Installation Guide

DISCLAIMER & COPYRIGHT

The supplied programs are Copyright of their respective owners, All Rights Reserved. It is provided as shareware with the following limitations:

• These programs are shareware and are not to be resold or distributed for sale with other programs which are for sale.
• There is no warranty or claim of fitness or reliability, however, NCKCN has tested the software and has found them to be basic and functional Internet tools.
• The programs are distributed AS IS, and as such neither the authors, nor respective companies, nor NCKCN shall be held liable for any loss of data, down time, loss of revenue or any other direct or indirect damage or claims caused by these programs.
• It will be the user's responsibility to abide by the terms and conditions set forth in the documentation provided with each software package.
• NCKCN does not alter or change the installation software in any way, the programs are distributed AS IS. NCKCN is not responsible in any way to provide support for this software beyond this helpful guide.

INSTALLATION OVERVIEW

• Be sure you have a working modem. NCKCN can not offer hardware support to install, configure, or troubleshoot the thousands of modems or systems on the market. You can verify that your modem is working with terminal programs such as Hyper Terminal for Windows 95. We will step you through the process of setting up a modem in Windows 95. This is the first step we feel is the most important, after all; without a correctly working modem your not going to get anywhere on the Internet!
• You will be installing a web browser, (to browse the World Wide Web), an email application, (to send and receive email), and a news application, (to subscribe to Internet Newsgroups). You will also be installing the components necessary to connect to the Internet. Your Internet connection is basically this: You dial in to connect, establish your connection, then use whichever application you wish to utilize the Internet.
• Be sure to read the README.TXT file on the CD-ROM. It contains the latest information such as new software included and a directory of what's on the CD-ROM.
• Install the NCKCN software on your computer. Both Windows 3.x and Windows 95 installations are contained on the CD-ROM, however, this manual is for Microsoft Internet Explorer 4.01 for Windows 95 users. If you received the incorrect manual, please contact NCKCN.
• You will Configure the various programs to connect and use the Internet. This is simply a matter of pointing the software to the correct places or servers. That is essentially how all networks or Internet applications work. They have to know where to look to do their job.

PROGRAM DESCRIPTIONS

Dial-Up Networking
The component of Windows 95 that actually makes your connection to the Internet. This component uses your fully functional modem to dial into the Internet, establish a connection, and transfer data back and forth from you to the Internet.

Microsoft Internet Explorer 4.01
One of the best Internet WEB browser used to graphically interact with computers all over the world. This is known as browsing the World Wide Web. You follow links by simply clicking on a URL (link or hot spot) on a web page to take you to another web page. You can always tell your mouse pointer is on a URL by your pointer becoming the shape of a pointing hand.

Microsoft Outlook Express
Microsoft Outlook Express is used to send and receive E-mail messages to and from other users as well as attach files along with your email. Microsoft Outlook Express is also used to subscribe to newsgroups and articles on the Internet.

Other Programs
Important Note: There are countless programs available to access and use the Internet. You are more than welcome to use and download any other program to do whatever it is you want on the Internet, however, it is impossible for NCKCN to provide technical assistance to all the programs available. Most programs will setup almost exactly the same with the same information. If you need help, you have the entire world at your fingertips for help. Have fun discovering; that's what the Internet is all about!

Windows 95 Installation Instructions

The following instructions will guide you through the basic installation and setup of each software package you will use to access the different features of the Internet. It is assumed you know how to perform basic procedures on your computer such as creating directories, installing software, or copying files. If you do not know how to perform these task, you will need to obtain a Windows guide to learn about your computer before you proceed. Bear in mind you are connecting to the largest and most complex network in the world. Although using the Internet has become very simple, you will need to walk before you can run.

Be sure that you have approximately 25 Mbytes available on your hard drive for the full installation of the software provided. Important Note: All prior Winsock or Internet programs should be deleted or removed for maximum compatibility. This includes any version of America Online (AOL), Compuserv, etc. We do not support any other installation, connection method, or application except what is presented here. Please understand that we can not support the thousands of software available for Internet access or use. More often than not, if you experience trouble with connection and installation, it is because you have one, or several different "On-line" programs competing with Windows 95 to connect to the Internet.

General Modem installation instructions
If you are installing a modem for the first time, or have just purchased a modem to install, read your modem manufacturer's guide on how to configure your modem hardware to work. The user manual included with your modem will tell you how to set the hardware settings for your modem to function correctly. You must follow these, otherwise your software will not install, and your modem with not work. Please understand that NCKCN cannot supply modem support as we did not sell you your modem, and have no way of supporting the thousands of modems on the market. The following is a general guide to have Widows 95 recognize your fully functional modem.Please read the dialog boxes to follow the wizards. They are very easy to understand. Be sure to access the Help menu, it has all the answers to all your questions!

• Make sure your modem is plugged in, and operating. Select the Start button on your taskbar, then Settings and Control Panel as shown.

• Double click on the Modems applet as shown.

• We recommend that you let Windows 95 try to detect your modem. Click Next to continue as shown. (Note: If you want to select a specific modem, you can check the box labeled "Don't detect my modem; I will select it from a list", then click Next. This can also be used to troubleshoot modems that Windows cannot detect).

• Your computer will query the modem as shown. If your modem can be identified you can verify the modem by clicking Next as shown . Note: If you wish to change your modem, simply click on Change to select it from a list.

• Click Finish to complete the modem installation.

• You can test your modem by clicking on the Diagnostics tab, then selecting the Modem and the button More Info... as shown.

• You computer should be able to communicate with your modem. You should receive confirmation as shown.

• Congratulations! Your modem should be ready to go!

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Microsoft Internet Explorer 4.01Installation Instructions

Please read the dialog boxes to follow the wizards. They are very easy to understand. Be sure to access the Help menu, it has all the answers to all your questions!

To begin installation, start up Windows 95, then place the NCKCN CD-ROM installation disc in your CD-ROM drive.The setup program will automatically start. Although the NCKCN CD has Internet Explorer 5 on it also, we do not recommend installing this unless you have at least 32MB of RAM and at least a Pentium class computer. To start the installation process for Internet Explorer 4.01, click the option Install Internet Explorer 4.01 for Windows 95 as shown below.

• The Active Setup for Internet Explorer 4.0 will start. .Click Next to continue as shown.

• Select the "I accept the agreement" option and click Next to continue.

• We recommend selecting the "Standard Installation" option. Click Next to continue

• You will probably want to accept the default location for the Destination Folder. Simply click Next to continue. (Note: You can select a different Destination Folder by clicking on the Browse button).

• The setup program will start to Prepare Setup and then copy the installation files to your computer as shown. This may take a few minutes to complete, please be patient

• After the installation files are copied to your computer, click OK to continue the installation.

• You may get the following dialog box telling you to close open programs IE4 setup could not automatically close. Simply click OK to continue. Your system should configure itself to run Internet Explorer 4.01. This may take a few minutes to complete, please be patient. After the setup program is finished configuring, your computer should restart to complete the installation.

• After Windows 95 restarts, you will see some Active Components on you desktop as shown. You may wish to close these. You have the option of having these automatically start when you start Windows 95. This is a matter of preference. Close them for now while we finish the installation.

• You will notice you have two new icons on your desktop. To continue with installation and configuration, simply double-click on the Internet Explorer icon, this will start the Internet Connection Wizard to step you through configuring your computer to connect to NCKCN.

• The Internet Connection Wizard (ICW) will step you through to connect to NCKCN. Please read the dialog boxes to follow the wizards. They are very easy to understand. Simply click Next to continue as shown.

• Select the option "I want to set up a new connection on this computer..." as shown. Click Next to continue the wizard. (Note: If you are upgrading, and already have an NCKCN connection, select the option "I already have an Internet connection set up on this computer..." and follow the easy to understand wizard).

• Select the option "Connect using my phone line" and click Next to continue. (Note: If you are on a LAN, of course select the option "Connect using my local area network", and follow the easy to understand wizard).

• You will need to have your Windows 95 CD-ROM ready to install some components. Click OK to continue. When prompted insert your Windows 95 CD-ROM and follow the prompts. This may take a few minutes,  and appear to sometimes install things twice. Please be patient, the wizard is installing all the necessary files to access the NCKCN system.

• You will probably receive a dialog box warning of a version conflict as shown. No need to panic, simply click Yes to all these warnings to continue (there may be several to answer).

• The Internet Connection Wizard will continue and ask for your NCKCN Phone Number. Type in the local access number you received on your Personal Information Sheet. Make sure to uncheck the "Dial using area code and country code" so that your connection won't use long distance. Click Next to continue.  (Note:  You should have a local phone number, one that starts with the same prefix as your home phone number. Also, this will be the number you dial into, not your home phone number...NCKCN doesn't need to know that.).

• Supply your Username and Password exactly as given in your Personal Information sheet. Click Next to continue.(Note: Your Username is just your username. For example "jsmith" or "sbrown". Your username is not your email address which is in the form "username@nckcn.com").  Important: Most things are case sensitive on the Internet. If your username is "jsmith", then type "jsmith", not "Jsmith", or "JSmith", or "JSMITH". Also, be sure not to put extra spaces before, after, or in your username. For example, if your username is "jsmith", you wouldn't want to type in your username as "js           mith", or "               jsmith", or "                         jsmith". This is critically important on your Username and Password. Your connection will not work properly if you type it in incorrectly. Your username and password have to be exactly as it is given to you. (Only asterisks will be displayed to prevent someone from looking over your shoulder to get your password) . A word of caution about passwords. Your passwords are designed to give you maximum security and peace of mind. Don't give your password to anyone. In fact, the best way to keep youngsters from accessing the Net unsupervised, is of course, not give them your password!

• Make sure the option "No" is selected and click Next to continue. Unless you received different instructions with your Personal Information Sheet, you don't need to change anything under the Advanced Settings. Note: Please refer to your Personal Information Sheet which may have updated DNS information or other important updates.

• Type in "NCKCN" as shown to name the new Dial-up connection. Click Next to continue.

• The Internet Connection Wizard will now move to configuring your Email and News Account. Make sure the option "Yes" is selected and click Next to continue.

• Type in your name as you want it to appear on the From field in your email messages. Click Next to continue.

• Type in your email address which you received on your Personal Information sheet. Your email address must be correct or your email will not work. Click Next to continue. (Note: Your email address is in the form username@nckcn.com, it must be that way, without spaces, extra characters, or missing characters. Almost all email errors are because you didn't type in the correct addresses and your password).

• Make sure the option "POP3" is selected and type in the POP and SMTP mail servers nckcn.com as shown. Click Next to continue. (Note: The addresses must be that way, without spaces, extra characters, or missing characters. 99.99% of all email errors are because you didn't follow these simple instructions, and type in the correct server addresses).

• Make sure the option "Log on using:" is selected and type in your POP account name (Username) and Password exactly as given in your Personal Information sheet. Click Next to continue. (Note: Your POP account name is just your username. For example jsmith or sbrown. Your username is not your email address which is in the form username@nckcn.com). Important: Most things are case sensitive on the Internet. If your username is "jsmith", then type "jsmith", not "Jsmith", or "JSmith", or "JSMITH". Also, be sure not to put extra spaces before, after, or in your username. For example, if your username is "jsmith", you wouldn't want to type in your username as "js           mith", or "               jsmith", or "                         jsmith". This is critically important on your Username and Password. Your connection will not work properly if you type it in incorrectly. Your username and password have to be exactly as it is given to you. (Only asterisks will be displayed to prevent someone from looking over your shoulder to get your password)

• Type in the friendly name of "NCKCN Email" as shown. Click Next to continue.

• The Internet Connection Wizard will now as you to set up your News account. Make sure the option "Yes" is selected as shown. Click Next to continue.

• Type in your name as you want it to appear on the From field in your News posts. Click Next to continue.

• Type in your email address which you received on your Personal Information sheet.  Click Next to continue. (Note: Your email address is in the form username@nckcn.com, it must be that way, without spaces, extra characters, or missing characters).

• Type in news.nckcn.com exactly as shown. This is our News server address. Click Next to continue.

• Type in "NCKCN News" for a friendly name for this account as shown. Click Next to continue.

• Select the option "No" to not set up an Internet Director Service at this time. These are not part of the NCKCN system, but you are more than welcome to set them up later if you wish. Click Next to continue.

• That's it, your done! Click Finish to complete the configuration wizard. Read the dialog box as it points out how to perform additional configuration tasks should you need to change things later.

• You must restart your computer to have the changes take effect. Simply click Yes to restart.

• After your computer restarts, we will finish the configuration for your new Internet experience. Continue to the next section.

Microsoft Internet Explorer Configuration Instructions

You can customize your setting so that Microsoft Internet Explorer starts up with the NCKCN Home Page, dials in the way you want, and will disconnect you when you are finished with your NCKCN session. Please read the dialog boxes to follow the wizards. They are very easy to understand. Be sure to access the Help menu, it has all the answers to all your questions! You can set these settings in two places. Under the View and Internet Options while in MS Internet Explorer, or accessing the Internet icon in Control Panel. We will go over the latter here since it is the same either way. Many of these settings are already set from the above configuration.

• Click the Start button...Settings...and select Control Panel as shown.

• Double click the Internet icon in Control Panel to start the MS Internet Explorer options as shown.

• The General tab allows you to set your Home page (the web page which automatically starts when you open your browser).  Since NCKCN is your Internet provider, you will find useful notices and regional concerns on this page. We have designed this page specifically for North Central Kansas users with links to some of the world's, and our own region's most useful Internet sites. You can type in the address http://www.nckcn.com as shown to have NCKCN set to your home page. You can also "flush" the temporary Internet files that can accumulate on your hard drive by clicking on the Delete Files button. We recommend you do this on a scheduled basis, around every month or so. Select the Connection button.

• The Connection tab allows you to change how you connect to the Internet. Make sure the "Connect to the Internet using a modem"is selected. You can also start the connection wizard by selecting the Connect button. During the installation you created a NCKCN dial-up networking connection (the component of Windows 95 that makes your connection). To view/change the way your modem connects select the Settings button.

• The Dial-up settings lets you select another Dial-Up Networking connect (if you have multiple accounts). You also set the the logon information for your connection. Supply your Account Name and Password exactly as given in your Personal Information sheet. Note: Your username is just your username. For example jsmith or sbrown as shown. Your username is not your email address which is in the form username@nckcn.com.  Important: Most things are case sensitive on the Internet. If your username is jsmith, then type jsmith, not Jsmith, or JSmith, or JSMITH. Your connection will not work properly if you type it in incorrectly. Your username and password have to be exactly as it is given to you. (Only asterisks will be displayed to prevent someone from looking over your shoulder to get your password) . Also you can set the connection to automatically disconnect if idle for any number of minutes. We recommend you set this to 15 minutes. You can save your communities valuable modems by setting this so that you are not connected when not doing anything. The NCKCN system will automatically disconnect you after 15 minutes of inactivity to prevent users from wasting valuable time if the user is not doing anything as well. You can also view/change the Properties of the Dial-Up connection by selecting the Properties button. For more information on setting Windows 95 to automatically save your password (which it will not do by default), look on-line at the PC Info Center link on the NCKCN Support web page at http://www.nckcn.com/Support/.

• The General tab allows you to set your local access number as well as select which modem to use and to configure the way the modem behaves. Select the Server Types tab.

• The Server Types tab allows you to set the type of server to dial. This should be set as shown. Make sure "Enable software compression" is the only Advanced option selected, and "TCP/IP" is the only Allowed network protocol selected. Click the TCP/IP Settings button.

• Make sure the "Server assigned IP address" is selected as shown, and "Server assigned name server addresses" is selected as shown. Note: Please refer to your Personal Information Sheet which may have updated DNS information or other important updates. Click the OK button until you are at the Control Panel again. Close Control Panel and continue to the next section.

Connecting to NCKCN

You can connect (dial) to NCKCN several different ways. Essentially, whenever you start a program that wants to connect to the Internet, Windows 95 starts the Dial-up connection you created in the previous section. Perhaps the easiest way then to start an Internet connection is to simply double-click the Internet Explorer icon on your desktop. You can also go to My Computer, then Dial-up networking, and double-click on the NCKCN connection. For more information on this and how to view/edit your Dial-up Networking (DUN) connections view the Windows 95 Dial-up Networking link on the NCKCN Support web page at http://www.nckcn.com/Support/.

• Double-click the Internet Explorer icon on your desktop

• When the connection dialog box comes up, simply supply your password exactly as given in your Personal Information sheet. Important: Most things are case sensitive on the Internet. If your password is milk7, then type milk7, not Milk7, or MilK7, or MILK7, or MIL    K7. It must be that way, without spaces, extra characters, or missing characters. 99.99% of all password errors are because you didn't type in the correct password. Watch out you don't have your Caps-Lock key on!  (Only asterisks will be displayed to prevent someone from looking over your shoulder to get your password)click Connect to dial. For more information on setting Windows 95 to automatically save your password (which it will not do by default), look on-line at the PC Info Center link on the NCKCN Support web page at http://www.nckcn.com/Support/.

• The Connection will dial in and verify you as an NCKCN member.

• Once you connect Internet Explorer will download the NCKCN home page to your browser. That's it. You are ready to surf the Web! Just start pointing at the highlighted text (links) and click - the Internet will take you (maybe to a computer across the world) to your selection. Whenever your mouse pointer changes to a pointing finger, that's a link, all you do is click to go to that web page

• When you are finished with your NCKCN connection, simply quit Internet Explorer and your computer will ask if you want to disconnect. Simply click Yes to hang up your modem. The NCKCN system will automatically disconnect you after 15 minutes of inactivity to prevent users from wasting valuable time if the user is not doing anything as well. You can also view/change the Properties of the Dial-Up connection by selecting the Properties button. For more information on setting Windows 95 to automatically save your password (which it will not do by default), look on-line at the PC Info Center link on the NCKCN Support web page at http://www.nckcn.com/Support.

Microsoft Outlook Express

Microsoft Outlook Express is used to send a receive email and view newsgroups follow these simple hints. With MS Outlook Express you can have multiple email and news accounts at one computer.

• Simply double-click the Outlook Express icon on your desktop.

• The first time Outlook Express runs, it will ask where you want to keep your messages. It's best to use the default the program picks. Click OK to continue.

• Outlook Express will ask you to Select the connection you want. Select the NCKCN connection you created above. Also select the option "Set as the default startup connection". Click OK to continue.

• Simply supply your password exactly as given in your Personal Information sheet. Important: Most things are case sensitive on the Internet. If your password is milk7, then type milk7, not Milk7, or MilK7, or MILK7, or MIL   K7. It must exact, without spaces, extra characters, or missing characters. 99.99% of all password errors are because you didn't type in the correct password. Watch out you don't have your Caps-Lock key on!  (Only asterisks will be displayed to prevent someone from looking over your shoulder to get your password). Click OK to dial. For more information on setting Windows 95 to automatically save your password (which it will not do by default), look on-line at the PC Info Center link on the NCKCN Support web page at http://www.nckcn.com/Support/.

Microsoft Outlook Express Configuration

To change configuration, or add account to Microsoft Outlook Express to send a receive email and view newsgroups follow these simple hints.

Please read the dialog boxes to follow the wizards. They are very easy to understand. Be sure to access the Help menu, it has all the answers to all your questions!

• Once Outlook Express (OE) starts, you can start receiving and sending email messages. Outlook Express is very easy to use. We will cover the basics of sending an email message and receiving email. In the next section you will configure OE to function easier. Simply click the Inbox to view a couple of default emails that really tell you what you need to know to use OE. We recommend you take some time to read through these two messages. Also a word of caution about using email as FTP or File Transfer Protocol. You can look at some Email Ettiquitte tips at http://www2.nckcn.com/NCKCN/EmailEtiquette.htm.

• The Tools menu allows you to access configuration options. To add/change accounts select the Options command as shown.

• The General tab allows you to set how often to automatically checking your email (a great way to keep your dial-up connection alive if you are reading your email), to set Outlook Express as your default email program and news reader. You can also set Outlook Express to open the "Inbox" when started s shown.

• The Send tab allows you to how your mail and news posts are sent. Outlook Express supports sending HTML format (the same as a Web page). Unfortunately, not all email programs can interpret this format. You will want to be careful with sending this format to others. Another useful setting is the "Send messages immediately" as shown.

  

• The Dial-up tab allows you to set your connection. Make sure the option "Dial this connection" with the NCKCN connection selected as shown is set. Click Apply the OK to close the options.

• The Tools menu allows you to access configuration options. To add/change accounts select the Accounts command as shown.

• Select the Mail tab to configure email accounts, the News tab to configure Internet News accounts and so on. We will access the Mail tab then click on the Properties button to see how to set/change email accounts. If you have multiple accounts you will want to select whichever account you want to change.

• The General tab allows you to name accounts as you wish. This is helpful if you have multiple accounts to deal with.  You can also  supply the Name your mail will display, any Organization you wish (optional), and your email address. Be sure to supply your email address exactly as it is given to you on your personal information sheet. It will be in the form of username@nckcn.com. Make sure it is exactly in that form or your email will not work. You don't have to supply a reply address unless you want email that is sent back to you to go elsewhere. Another useful option is the "Include this account when doing a full Send and Receive", which allows you to download several email accounts at once.

• The Servers tab is where you specify your email servers as well as your username and password. Both SMTP and POP3 should be nckcn.com as shown. Supply your Account Name and Password exactly as given in your Personal Information sheet. Note: Your account name is just your username. For example jsmith or sbrown as shown, and not  your email address which is in the form username@nckcn.com. Important: Most things are case sensitive on the Internet. If your username is "jsmith", then type "jsmith", not "Jsmith", or "JSmith", or "JSMITH". Also, be sure not to put extra spaces before, after, or in your username. For example, if your username is "jsmith", you would not want to type in your username as "js           mith", or "               jsmith", or "                         jsmith". This is critically important on your Username and Password. Your connection will not work properly if you type it in incorrectly. Your username and password have to be exactly as it is given to you. (Only asterisks will be displayed to prevent someone from looking over your shoulder to get your password).

• The Connection tab allows you to select the type of connection you use for your email. We recommend you set it to "Connect using my phone line" as shown. Make sure you have the NCKCN Dial-up Networking connection selected as shown. Click the Apply button. The click the OK button to set these options for this connection.

• To create an email message, you simply click the Compose Message button as shown.

• Fill out the "To:" to the address you want to sent to. Email addresses have to be exact. There is no such thing as "close enough" in email addresses. Fill in the subject of what the message is about, and type the body of the email. To send your email off, simply click the Send button.

• To receive your email, simply click the Send and Receive button to have Outlook Express check your email.

• If you wish to create multiple email accounts and set/change them exactly as above, you simply click the Add button and select the Mail command or News to start the Internet Connection Wizard to configure email accounts or  Internet News accounts shown. Again, you can then configure each individual account exactly as just described above if you need to after the Wizard is completed.

• Select the News tab to configure  Internet News accounts . You add/configure news accounts exactly like you do email accounts. We will access the News tab then click on the Properties button to see how to set/change email accounts. If you have multiple accounts you will want to select whichever account you want to change.

• The General tab allows you to name accounts as you wish. This is helpful if you have multiple accounts to deal with.  You can also  supply the Name your news post will display, any Organization you wish (optional), and your email address.  It will be in the form of username@nckcn.com. Make sure it is exactly in that form or your email will not work. You don't have to supply a reply address unless you want email that is sent back to you to go elsewhere. Another useful option is the "Include this account when doing a full Send and Receive", which allows you to download several news accounts at once. You may not wish to set this as news can take quite a while to download as shown.

• The Server tab allows you to set the Server name you point to to access news. Our News Server is news.nckcn..com as shown. You do not need to set any logon.

• The Connection tab allows you to select the type of connection you use for your email. We recommend you set it to "Connect using my phone line" as shown. Make sure you have the NCKCN Dial-up Networking connection selected as shown. Click the Apply button. The click the OK button to set these options for this connection.

• The first time you connect to a news server, it may take quite a while to download all the various newsgroups. There are almost 20,000 on our server!

That's it! Have fun folks. You can always look at the NCKCN Support web page at http://www.nckcn.com/Support/.

Troubleshooting tips:

If you are having problems connecting:

• Most likely an error is due to incorrect typing of information, especially passwords and user names. Be sure to type lower and upper case exactly like it's supposed to be. Some times users will type in a space here or there without thinking about. As a general rule, there is no such thing as "close enough" with computers.
• If you cannot reach a site on the Internet don't panic, lots of places everyday are down due to maintenance, upgrading or errors. This is a normal occurrence.
• A word of caution about passwords. Your passwords are designed to give you maximum security and peace of mind. Don't give your password to anyone. In fact, the best way to keep youngsters from accessing the Net unsupervised, is of course, not give them your password!
• Make sure to access the help menus. Companies have spent millions of dollars to give you all the help you need to get going. Like it or not, you have to do things on your own on the Internet, and it is mostly self-discovery. But think of the possibilities!
• Make sure and visit the NCKCN Support web page at http://www.nckcn.com/Support/, there are links to almost any question regarding Internet use, programs, and help you can think of. 
• If you need to view/change your Dial-up Networking connections (the actual Windows 95 components that connects you to NCKCN) you can got to http://www.nckcn.com/NCKCN/win95/dun/ for more information.

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