How do I make suggestions?
We listen carefully to its customers to learn ways to improve its current products and to develop new ones. All feedback is welcome at: feedback@postini.com

How is security handled?
Postini takes the security and privacy of user data seriously. Legitimate email is not written to disk. Passwords are not stored and never transmitted in plain text. Suspicious email directed to the Message Center is broken up before being written to disk, so only you can access it. Postini resources, apart from the web and email processing machines, are not accessible through the public Internet.

To ensure data integrity, Postini has stringent back-up schedules as well as redundant systems for load balancing. To ensure availability, Postini administrators work with administrators at Exodus Communications, where Postini's physical equipment is located, to ensure 24x7 up time and the integrity of the system.

Do these services compromise your privacy?
No. Neither Postini employees nor its business partners ever read an email that is being processed during the course of normal mail delivery. Instead, it is the application software that process email behind-the-scenes automatically.