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Q I'm having trouble sending email. I get an error that says '550' Server does not accept direct email. Set your email to use SMTP. What's wrong?

Question: I'm having trouble sending email. I get an error that says '550' Server does not accept direct email. Set your email to use SMTP. What's wrong?

Answer: You need to set your email software to use the correct servers. For POP3, set it to "pop3.nckcn.com". For SMTP, the setting has to be "smtp.nckcn.com". You can look at our online guides for help.

Q I'm having trouble emailing my friend in Wichita. What's wrong?

Question: I'm having trouble emailing my friend in Wichita. What's wrong?

Answer: On the Internet, it doesn't matter where someone lives, they may be connected anywhere and travel across the world to reach you. You need to give us information we can use to solve your problem. For example, to specify that I can't get email from/to user456@hotmail.com is much more helpful. Having said this however, 99% of email errors are simply incorrect addresses. Email addresses have to be exact, as does your return address. No spaces, extra characters, periods, anything! If you are trying to email joeemailuser@somewhere.com, then your address has to be joeemailuser@somewhere.com. If the person you are emailing can't reply to your messages, you probably have your return address incorrect. Lastly, if the message is returned to you, almost always it will have the reason for the failure. If it is never returned, probably the other end user has something incorrect. You know, the old "Return to sender" routine.

Q Can I use my email from anywhere?

Question: Can I use my email from anywhere?

Answer: Yes and No. You can check your email from any other place in the world, but you won't be able to send out with a local email client such as Outlook Express. This is an anti-spam feature almost universal in use today. To check your email, all you have to do is set your email software to point to your NCKCN account and use the "pop3.nckcn.com" POP3 server settings. You must, however, use the SMTP server settings of your local ISP, or you will not be able to send email. You must obtain those server settings from your local provider. We also offer a Web based email solution where you can check and send NCKCN email from anywhere in the world, not just on the NCKCN system. You can use any Web browser to point your browser to http://webmail.nckcn.com/. We also offer the NCKCN SMTP Mobile service to allow NCKCN outside the NCKCN system to authenticate on the SMTP Mobile server to send from anywhere on any device. Simply look at our settings page for details.

Q I can't get my email. It seems to be stuck. What's wrong?

Question: I can't get my email. It seems to be stuck. What's wrong?

Answer: Sometimes email gets stuck and you can't do a thing about it but have me clear it out. The usual culprit is a spammer who knowingly sends unwanted email without an end-of-file character or EOF. I can't for the life of me think why they do this except that they don't care in the first place what problems they cause.

Spam is a real crisis on the Internet, and it wastes a huge amount of bandwidth and is an invasion of privacy. Unfortunately, legislation is slow about doing something about it. One of the security measures to prevent spammers is to limit the number of recipients that can receive an email. Another security measure is to make sure whomever has sent you an email is really who they say they are by looking to see that the reply address is legitimate. We also have the capability to block known spammer addresses. We do all of this to make your Internet life much more secure.

Sometimes you get just too much email packed into your account! It's like never emptying your mailbox and the mailman just keeps stuffing and stuffing until it's so wedged in, you can't get anything out.

Possible reasons for this situation are:

• Changing the default settings of "deleting messages from the server" to "saving email on the server". This is a bad idea all the way around. Not only can it cost you if you run over your storage, but it makes you, us, and the Internet download your messages each time; all of them!

• Non-use of your email account, thus having too many messages pile up.

• Someone sending large attachments on several email messages (our servers reject anything over 2MB per message).

• Usually we will attach your email as one document for you to read if it could be resued. Otherwise we would have had to "nuke" it completely.

Q I want to send someone a large graphic that is over 5MB. What do I use to send the graphic or make the graphic smaller?

Question: I want to send someone a large graphic that is over 5MB. What do I use to send the graphic or make the graphic smaller?

Answer: First of all, a thank you is in order for your proper concern and understanding of email etiquette, and not attaching huge files. You have a two part question:

The proper application to use to transfer files is FTP (file transfer protocol) which is a normal and established function of the Internet. Just like you can get different browsers for the web, or different email software for email; there are many FTP clients (software) available. One of the best is FileZilla. Simply read the instructions on how to use FTP, or look at our Support pages for information. In fact, you have probably used the FTP protocol many times without even knowing it. Web browsers mostly use FTP to download files to you. A dedicated FTP Client like FileZilla however, runs much faster.

The other part is sending the correct (smaller) graphic file format. You really want to use a compressed format like "gifs", or "jpegs" which are the file formats you view on web pages. They are designed to be much much much much...well, you get the idea...smaller than a "raw" Windows bitmap, (.bmp, or .wmf) file. Again, it's just a matter of using the right tools for the job, and one of the best places to look to download an image editor or graphics application that allows you to change the format of graphics.

If you consistently need to transfer large files after you have compressed and do all you can to use the proper applications, and still they are larger than your allocated Internet space, we are more than happy to set up a "semi-public" ftp site, (in addition to your secure site for web pages if you have one), so you can transfer/share (in accordance to the policies of NCKCN which you will find in your web and ftp sites) files to your hearts content. Your new FTP site cost runs in blocks of 100MB. If you need a 100MB chunk, it's $5.00/month for each block, or for a 200MB block, it would be $10.00/month etc...If this sounds like the ticket, just drop the webmaster a note.

If it is pictures you need to share and these can get huge fast, you can use FTP, or there are sites on the web that are designed just for this, such as: Snapfish.com. These sites essentially use FTP for you, and post your pictures so the recipient can download them.

Q How can I stop a spammer from sending me email?

Question: How can I stop a spammer from sending me email?

Answer: Our NCKCN Google/Postini services are a combination of spam and virus filtering for your incoming email. While no system can provide 100% of filtering, this system has successfully removed 70-90% of unwanted emails in our tests. This service also holds filtered emails at a remote site, so you can scan through them in the occurrence of blocking an email you would want. All members receive this free of charge and you have complete control over your individual filters. To access your personalized email filtration system, visit: EdgeWave Email Filtering - Personal Dashboard and login with your NCKCN email username and password.

Q I received a message saying that I sent someone a virus or email and it's being blocked. I never sent any email to this person or address. What is going on?

Question: I received a message saying that I sent someone a virus or email and it's being blocked. I never sent any email to this person or address. What is going on?

Answer: This is an increasing problem over the Internet. What has most likely happened is someone is infected with a virus or spyware that has your email address in their computer. Their computer is now sending out it's payload as you. But you get the returned blocks and error. Unfortunately, there is not much you can do since it's the other culprit responsible. You can, however, simply block the return from a specific user in your Postini filters.

Q How do I know how much email space I am using?

Question: How do I know how much email space I am using?

Answer: All NCKCN members get 100MB of space. You can send or receive an email up to 20MB in size. Be aware that an email with an attachment that is close to 20MB can compress and decompress to well over 20MB. If you have such a large file to send, it really is best to use another mechanism than email as explained above. To explain how the space limit works: If your email space limit is reached, email sent to you will be returned with a "Mailbox has exceeded disk quota" error. To make sure this doesn't happen, simply keep downloading (checking) your email on a regular basis as you should do anyway. You won't have anything to worry about. Again, since every time you do check your email, it empties out your email mailbox. If you are in the practice of abusing the email space limits, you might have to alter your practices and check your email more often. One thing to ABSOLUTELY NOT do is set your email to save a copy on the server. This is an incredibly bad idea, and one to surely fill your email space very quickly. You can't use your Outlook Express to check to see how much email you have, because when you do check it, it simply downloads your email to you off the server. So, it's kind of a catch-22 situation. However, you can use our Web Mailman/Axigen to check and send email from any web browser. Simply point your browser to: http://webmail.nckcn.com/.

Q How do I change my NCKCN Username?

Question: How do I change my NCKCN Username?

Answer: We can change your username for you anytime. After we receive the request, it will usually be changed by the end of the same business day and no later than the end of the following business day. After we change it here, you must change your email username on your end so that you have access. For example: If you are John Smith, and using the "smith" username and password to access your email, this of course makes your email address "smith@nckcn.com". You will need to change your email username to say something like "jsmith" (or whatever you wish), this then allows you to access the NCKCN system with that username and password, and this would make your email address jsmith@nckcn.com. You do not need to change your password unless you want to change that as well. Simply let us know what username you wish, however, we do not recommend that women use their names as their username, rather we would recommend that you use something like your first name initial and last name instead.

Or, you can fill out our username request form by clicking HERE.

Q How do I change my NCKCN password?

Question: How do I change my NCKCN password?

Answer: Simply send a request to webmaster@nckcn.com and tell us what you would like as your new password.

Or, you can fill out our password request form by clicking HERE.

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