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Message Center FAQ

How do I set up my spam filters?

  1. Once you have logged into the Message Center, click on the link at the top that is labeled 'Junk Mail Settings'. Make sure that the 'ON' button is selected.
  2. The Spam Filters are designed to give you optimum control over how aggressive the filters should be. After you've selected the levels, be sure to click 'Save Changes'.
  3. The Sender Lists allow you to designate individuals or domains that will bypass the filters or determine addresses that will be blocked regardless of content. It is recommended to add friends, family, and associates to the Approved Sender list.

Does the Message Center offer POP access?
No, at this time the only way to enter the message is via a web browser.

What if I don't want these email services?
This service is user-configurable, allowing you to simply turn off one or all email services. Typically, email providers will determine default settings for their users. If those setting are too intrusive or not effective enough, you are welcome to adjust them at any time.

Will it still work if I change my email service provider?
No, this service is unique to your email address.

Does the service work when I send mail or only when I receive it?
The current email applications only work on inbound email.

Why do I need to enable cookies when logging into my Message Center?
The purpose of cookies is to identify you as a unique user and prepare web pages that reflect your personalized applications. When you enter the Message Center using cookies, the experience is customized-your application settings, your quarantined email. Some information, such as your login email address, is packaged into a cookie and sent to your web browser which stores it for later use; for example, the next time you log in, your browser will send the cookie so that only your password is required-saving you time. We do not track personal information in its cookies or request any personal information through the Message Center-cookies are simply used to ensure you are in control of your email.

How can I read a quarantined email?
Once logged in you will be taken to the main Message Center page where you can view your quarantined email.

What happens to email I delete from the Message Center?
Once email has been deleted from the Message Center it is placed in the Removed Folder. Messages will be permanently deleted from the Removed Folder on a periodic basis.

What happens to email that I deliver from the Message Center?
When you deliver email from the Message Center, it is forwarded directly and immediately to your inbox. A copy is also placed in the Delivered Folder. Messages are permanently deleted from the Delivered Folder on a periodic basis.

Do the email services make email slower?
There is no noticeable latency especially since email delivery does not typically occur in real-time. We use enterprise-class servers that are capable of processing millions of messages per day-each message within milliseconds.

What operating systems are supported?
Mac, Windows 95 through XP and Unix (Solaris and Linux).

What browsers are supported?
Version 4 (v4) and above of Netscape and Internet Explorer.