Internet Doc

Published: Sept 7th, 2017

Re-Posted: ---

How to upgrade/downgrade or cancel your NCKCN Internet service

Call us at 785-738-2218 during normal business hours to upgrade/downgrade or cancel your NCKCN Internet service. We apologize for any inconvenience, but upgrading/downgrading or canceling services cannot be completed online at this time.

Normal Business Hours:

• Monday - Friday (8am to 5pm Central)

Before downgrading/canceling your Internet service, please note:

• If you joined NCKCN through a special and/or promotion, early downgrading/cancellation penalties may apply if you downgrade/cancel before the end of your commitment term.

• For your protection, we must speak to the account owner to upgrade/downgrade or cancel your account.

• Upgrading/Downgrading or cancellation requests received on a holiday will be handled on the next regular business day.

• Upgrading/Downgrading or cancellation requests received on weekends will be handled on the next regular business day.

By the way, if you are relocating, we might be able to move your services to your new address. Simply view NCKCN's Locations page and give us a call.

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